FAQ/Contact Us

Frequently Asked Questions:

Q) I did not receive my tracking number?

A) Once you complete your order you will receive an order confirmation email. Most of our products are custom made after your order is placed. It may take between 5 to 9 days for your item to be shipped and to receive your tracking number.  

Q) How long do orders take?

A) On average it may take between 1 to 2 weeks to receive your custom product after production. However please allow 2-4 weeks for delivery with all orders.

Q) What if my custom product is not the same as described on your website?

A) Email us a picture of the incorrect product. And we will send you the correct item free of charge.(Visit our Refund Policy for Details.)

 If you have any other questions please contact us at 

 support@vibrantbirds.com